Frequently Asked Questions
What is e-currency?
E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.
How safe is e-currencies and what can I do with them?
No one can guarantee the safety of e-currencies, they can disappear anytime. Just buy/keep as much as you need only. E-currencies are used online as means of exchange for goods and services over the internet. Before you can use e-currency, the merchant/beneficiary must accept it. E-currencies are mostly used for Forex, Gambling/games, Investments, ad bookings, hosting/Domain names, etc.
I don’t have an e-currency account. How can I get one?
There are so many e-currencies. To get an account with any, check our Homepage and click on the logo of the e-currency to get an account. Most of them are free.
I already have an e-currency account, how can I fund it ?
www.brandoncoins.com is the leading and most reliable e-currency exchange company where you can buy/sell e-currencies with peace of mind.
How much do you sell and how can I go about it ?
The price fluctuates. Please login to your member area to see the current price. You can buy/sell e-currencies from us either in our office or on our website. To buy/sell on our website, Register for an account, validate your account and login, then click Buy e-currency if you want to BUY or Sell e-currencies if you want to SELL. If you are buying, fill the form correctly, verify the details, submit and then ensure to click ‘Alert Admin’ either immediately or after payment. Without Alerting Admin, your account will not be funded!.
How long does it take for my account to be funded?
We try our best to serve our prestigious and numerous customers as prompt as possible. In our office, we do instant funding most time. Through bank, we do same day funding but it might extend to within 24hrs in few occasions.
If I want to convert my e-currency to cash, how do I do that and how long will it take for me to get paid in Naira?
We’ll buy it from you and pay you in cash or into your bank account. You can come to our office or place a SELL order on our website and instructions will be sent to your e-mail when approved. Please do not send to our account before approval except otherwise instructed so. We pay either same day or within 24 business hours.
Can I pay cash at your office?
Yes, we can accept cash less than N150,000.00 in our office. Anything bigger should be deposited into any of our bank accounts.
Which banks do you use?
We handle payments through our accounts with Guaranty Trust Bank and Diamond Bank. We can add more banks anytime. Please login to your account to get our bank account details.
What If I change my mind and Want a refund ?
We can offer you a refund but that must be in accordance with our refund policy. See Terms and conditions Page for the policy.
What’s your working/support hours ?
We work 8:00 am to 6:00 pm Monday – Saturday ONLY. Our Support phone is only available during our working hours, please do not call outside this time. Our support live chat is available anytime 24/7.
Do I get a reward for referring someone ?
Yes, our website has referral program. You get a certain percentage whenever the person you refer makes a successful buy order.
I noticed an error in the amount credited to my account. What should I do?
Just use the form on our contact page to inform us of the details of the error. We will act on it promptly.
My question is not answered here. What should I do?
Contact us with your question through our contact page.